Delivery Policy

Delivery Policy

Welcome to MacNeil Publishing. We are committed to delivering your books and products safely, accurately, and efficiently. Please review our Delivery Policy below for important information regarding shipping timelines, delivery expectations, and order processing.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation. Processing times may vary during holidays, special promotions, product launches, or high-volume periods.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods

MacNeil Publishing partners with trusted shipping carriers to provide reliable delivery services. Available shipping options and estimated delivery times will be displayed during checkout based on your location.

Shipping methods may include:

  • Standard Shipping
  • Expedited Shipping
  • International Shipping (where available)

Domestic Delivery

Most domestic orders are delivered within 3–10 business days after shipment confirmation, depending on the selected shipping method and destination.

Please note that delivery times are estimates and may vary due to:

  • Weather conditions
  • Carrier delays
  • Seasonal demand
  • Remote delivery locations

International Delivery

International shipping times vary by country and customs processing. Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT fees
  • Additional government charges

MacNeil Publishing is not responsible for delays caused by customs or international shipping carriers.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available. Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

Delivery Issues

If your package:

  • Arrives damaged
  • Is significantly delayed
  • Appears lost in transit
  • Contains incorrect items

please contact us as soon as possible through the MacNeil Publishing Contact Page so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. MacNeil Publishing is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Additional shipping charges may apply for returned or re-shipped packages.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, MacNeil Publishing is not responsible for lost or stolen packages. We recommend shipping to a secure location whenever possible.

If you experience delivery issues, please contact the shipping carrier directly and notify our support team for assistance.

Digital Products

If digital products or downloadable content are offered, delivery will typically occur electronically via email or download access immediately after purchase confirmation unless otherwise stated.

Policy Updates

MacNeil Publishing reserves the right to update this Delivery Policy at any time without prior notice. Continued use of our website constitutes acceptance of any revised policies.

Thank You

Thank you for supporting independent children’s publishing and shopping with MacNeil Publishing. We appreciate the opportunity to bring imaginative stories and meaningful books to readers everywhere.