Return Policy

Return Policy

At MacNeil Publishing, we want every customer to be happy with their purchase. If you are not fully satisfied with your order, please review our Return Policy below for information about eligible returns, refunds, and exchanges.

Return Eligibility

Eligible items may be returned within 14 days of delivery provided they are:

  • Unused
  • In original condition
  • Free from damage
  • Returned with original packaging when applicable

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally non-returnable:

  • Signed or personalized books
  • Digital downloads or digital products
  • Final sale or clearance items
  • Gift cards
  • Items damaged through misuse or improper handling

Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

please contact us promptly through the MacNeil Publishing Contact Page with your order information and photos of the issue when possible. We will work to resolve the problem as quickly as possible.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Please allow:

  • 5–10 business days for refund processing
  • Additional time depending on your financial institution or payment provider

Shipping costs are generally non-refundable unless the return is due to our error or a damaged item.

Exchanges

Exchanges may be available for damaged or defective items when replacement inventory is available.

If you would like to request an exchange, please contact our support team before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged
  • The item was defective upon arrival

We recommend using a trackable shipping service for returns, as MacNeil Publishing cannot guarantee receipt of returned packages without tracking confirmation.

Return Process

To begin a return request:

  1. Contact our customer support team
  2. Include your order number and reason for return
  3. Wait for return instructions and approval
  4. Ship the item back according to the provided instructions

Unauthorized returns may not be accepted.

Policy Updates

MacNeil Publishing reserves the right to modify or update this Return Policy at any time without prior notice.

Continued use of our website and services constitutes acceptance of the current policy.

Thank You

Thank you for supporting independent children’s publishing and shopping with MacNeil Publishing. We truly appreciate your support and the opportunity to share meaningful stories with readers everywhere.